Think back to some of the most beneficial choices in your life. These don’t have to be world changing decisions either. They might involve a choice to take a new job or move across the country. But the decision could just as easily focus on trying out a new brand of soda or deciding to give a pair of pants a chance.
Again, there’s something to be said for really thinking back to those decisions. And this is especially true if you’re running a business. If you run a company, you might sell any particular good or service. But what you’re essentially selling are choices. People need to make a choice about whether to go with your services or that of a competitor. In thinking back to how you made decisions you can better understand how your customers will relate to your products.
This all leads to one very important part of the decision-making process. When you think about making decisions, you’ll almost always have one very important point come up again and again. You’ll probably notice that your decision was prompted by discussion with the people around you. Or, to be more precise, it might be best to say that your choices were prompted by a discussion. Because as we’ll soon see, two people aren’t necessarily a fundamental part of conversation.
This decision-making process might feel like an even mix of good and bad from your perspective as a business owner. The good part of it is that it leads to a fairly easy answer about how you might increase your sales. Simply hiring more staff to handle customer’s needs should push your sales numbers upward. But there’s an obvious downside to that as well.
Your sales numbers might go up. But you’re probably going to also face a situation where the cost in staff isn’t always balanced by profit. And it’s even worse when you scale things up to online service. Because online marketplaces really do need to be the main focus of any forward-looking company. But the focus on online sales also offers an easy solution.
One can simply make use of AI. Artificial intelligence is already in many homes thanks to large brand virtual assistants. And to be sure, one does need some elaborate resources to develop a realistic and helpful AI.Although Conversational Interface Platform Software has come a long way in recent years.
One can essentially just plug this software into one’s own systems. There will be some added work depending on one’s need. For example, one might tie in a database with inventory information into the basic conversational software. But once that’s done something amazing will suddenly be possible.
Customers can log onto your website and actually have real conversations. It’s just that they’ll be speaking with an AI. This gives people a chance to talk about and consider a purchase. But it means you don’t have to spend huge amounts of money to have employees on call at every minute of the day.
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